Returns
Returns must be initiated within 10 days of receiving of the product. Returns can be initiated by requesting a Return Materials Authorization (RMA) from our customer service department by calling 925-449-0220 or by emailing rj@sml-inc.com  Please reference the sales order number that is printed on the packing slip that was included with the package. All freight charges will be paid by the customer, unless we agree to waive the cost in special circumstances. Returns will be subject to a restocking charge of up to 20% if items are not returned in their original condition.

Items that show evidence of use, items not returned in their original packaging, and items that can not be reconditioned for resale are not eligible for return.

Some Items that may be subject to a higher restocking charge or a cancellation charge if the item that must be calibrated or requires custom configuration (switchboard meters, relays, and transducers) or any item that we inform you must be special-ordered from the manufacturer.

Shipping
When you checkout using our online store, you may choose from UPS Ground, 3-Day, 2-Day, Next Day, or Next Day Early AM. The costs are automatically calculated at checkout. The shipping costs that we charge are the actual charges we pay the carrier plus a $2.43 handing fee. The final cost calculation at checkout will include the cost of the shipping cost plus a shipping insurance cost of 35 cents per $100 spent on merchandise. Products shipped from stock will normally be shipped from Livermore, CA 94551.

Order Processing and Delivery
The total delivery time is the combination of our order processing time plus the time in transit. Items shipped from stock will normally require a lead time of 1-3 business days. If you order an item online that must be custom configured, is out of stock, or must be backordered, we will contact you and provide you with an estimated lead time. Estimates that we provide are our best projection based upon information that we receive from our suppliers, and the actual lead time may be shortened or extended because of changes that we cannot control.